Recruitment Manager at Firstcall HResource Pvt Ltd
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Manager/Senior Manager/AVP - Transition + Transformation + Robotics Process Automation - F&A Domain - BPO (5-18 yrs)
We have an urgent opening with one of the largest BPO/ KPO
Level: Manager/ Sr Manager
Looking for the candidates having experience into transition, transformation with an exposure into RPA
Domain: F&A(PTP/ RTR/ OTC)
- Basic understanding of Business Process Management - Functions and Tools
- Single Point of contact for Operations and delivery teams for BPM transformation requirements and delivery
- Hands on skills in translating solution requirements into a business requirement document.
- The job includes providing regular updates verbally as well as in written format (Specific templates/PPT presentations) to Client Project team, senior management at client and comapan's side as well as IT/Infrastructure teams at company and client side.
- Strong understanding of Finance and Accounting processes / Order Management
- Driving project at various stages to ensure timely delivery, adherence to project plan / deadlines and ensure there are no escalations.
- Ensure weekly/monthly reporting is provided to internal stakeholders
- Strong execution of Finance and Technology Transformation projects
- Ensure that customer escalations are responded within agreed TAT and close the issue with customer's sign off.
- Represent company in Customer visits with necessary presentations/participation
- Team / People Management - Manage the people life cycle right from 'hiring to performance management to career path / goals' and manage standard people related processes. Motivate the team to get the best performance and help the team in achieving work-life balance
- Identify training needs of team members and facilitate training programs
- Should be aligned to client shift timings, travel ready (Domestic and International)
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