Manager/Sr. Manager/AGM - Process Excellence (BPO/BPM/KPO/Shared Services/Captive) Mandatory ask : 12+ years overall experience with minimum 6+ years in quality / open to working us shift RESPONSIBILITIES : 1. Primary Responsibilities : a. Customer related : - Keep abreast with the process of claims processing/Rework/G&A/Payment Integrity/International Claims/B&E, PB, PDM & Credentialing/ WCL, Coding & Clinical/ Preregistration, etc. in the healthcare industry. - Working with Healthcare client to drive transformation of their business through RPA, Intelligent Automation, OCR, AI/ML, Analytics, Data Mining, Process Mining, workflow solution and other Tech Led solutions. b. Financials related : - Business strategist - plan and manage high ROI projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. - Responsible for driving transformation initiatives, among the teams aligned to them. c. People related : - Execute transformation business case, future state and implementation road map, guiding process documentation, setting up automation teams/practice and supporting in the implementation. - Conduct individual performance reviews and propose the required action plan. - Preferred experience in Mentoring team members through Blue Prism, Automation Anywhere, UiPath, ABBYY Flex capture, UiPath Document Understanding, Analytics Dashboards etc. platform trainings - Providing advice and guidance on best practices and Development techniques. d. Process related : - Metrics Management. - Data Analysis. - Value Addition. - Plan & forecast resources for optimal utilization of manpower. - Manager in crisis management and administrative work and timely escalation of issues. - Assisting training/refresher requirements for processing teams based on the error trends of individual teams. - Coordinating with the client on projects/programs related issues and updates. - Effective participation in Con. Calls pertaining to Subject and process improvements. - Addressing the technical queries raised by the team. QUALIFICATIONS : - Team leadership skills (mandatory) including managing existing teams and growing new teams. - Six Sigma BB/Equivalent certified, with excellent Analytics and Problem-solving skills. - Knowledge of Basis QC Tool, six sigma concepts of DMAIC (and all tools included therein). - Experience of having done BPMS or trained on BPMS (Business Process Management System).

Bangalore

Manager/Senior Manager/Assistant General Manager - Process Excellence - BPO/BPM/KPO/Shared Services/Captive 

Manager/Senior Manager/Assistant General Manager - Process Excellence - BPO/BPM/KPO/Shared Services/Captive  ,Job Description for Manager/Senior Manager/Assistant General Manager - Process Excellence - BPO/BPM/KPO/Shared Services/Captive  in Innoquest Consulting in  Bangalore for (12-20) years of experience. Apply Now!

Job Description for Manager/Senior Manager/Assistant General Manager - Process Excellence - BPO/BPM/KPO/Shared Services/Captive  in Innoquest Consulting in  Bangalore for (12-20) years of experience. Apply Now!