Manager/Senior Manager/AGM - Sales - Mining Industry

PURPOSE: To increase the share of industry customer spend on all mine drilling products and services. Drive increased customer loyalty throughout the designated region.

JOB DUTIES: The candidate is responsible for the sale of machines and parts to customers in the designated region/PAN India. Leads a team typically comprised of technical support , application experts , and product support field personnel to achieve goals.

- Meet/Exceed Business Plan Sales and Market Share targets for all machines and work tools sold into the specific geographical regions

- Responsible for "selling the house" (integrated solutions) and assist in merchandising dealer service

- Develop Marketing Plans to Achieve BP for Machines , Rental , Parts & Work Tools Oversee service goodwill spending on all products within industry segment

- Ensure customer satisfaction through management of product and commercial issues

- Leads service tech reps for focus on quality to achieve key metrics related to Continuous Product Improvement (CPI) and service capability.

- Report on competitive activities including machine & work tools competitive pricing (Lost Sales Reporting).

- Develop relevant reports on trends required to support necessary Business Reviews. Sets objectives , sales forecasts , objectives , work plans , and budgets

Applicable Matrix: Business Plan Achievement Sales Growth Market Share improvement Forecast Accuracy for designated region - Business Plan and Rolling Forecasts Customer Satisfaction , Participation and Closure Rates

BACKGROUND/EXPERIENCE: The position requires knowledge of mining industry India. Knowledge and experience in handling customer complaint , warranty practices and procedures.

- Broad knowledge of mining industry and with experience in selling to mining companies , contractors and dealers and strong understanding of dealers as well as customers is also required.

- The position requires Engineering Degree in Mechanical , Mining , Electrical MBA with specialization in Marketing(preffered not mandatory)

Desirable :

- B2B sales experience within mining industry.

- Excellent interpersonal skills are required to deal with sensitive issues , develop others , or persuade others inside and outside the department to take specific action.