Manager/Senior Manager/AGM - Lean/Six Sigma/PX - BPO

The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget.

Key responsibilities include :

- Enhance process capability from the current base-line through process improvement methodologies

- In-depth knowledge of Six sigma tools

- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.

- Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical

- Manage overall Lean Six Sigma capability building strategy for the site/client, to take Green Belt training classes.

- Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma

- Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list.

- Continue to provide Value Adds for Processes in aligned vertical - Analytics support (Data Analysis), Business Transformational Ideas, etc

- Lead and facilitate key organizational initiatives on Process excellence

- Conduct Value stream Mapping exercise and ability to create, execute, and maintain an - AS IS" to - TO BE" Roadmap.

- Design & Re-Design Business Processes towards Process Improvement / Transformation.

- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.

- Analyse incoming work/demand and workload allocation methods.

- Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives

Working Conditions :

- International Travel may be required, must have a valid passport

- Should be open for Domestic Travel (within India) based on Need

- Willing to travel across centers within the same location

- Should be able to adapt quickly (if in case need to support different vertical / region based on need)

- Ability to attend and conduct presentations.

- Flexible working hours