- Client interaction : Excellent Client Management, aiming at excellent Voice of the Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up. &nbsp;Process management : Responsible for the management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client - Manage conference calls/other communication with the client and build a rapport with key client contacts. Team Management and People Development : Lead &amp; motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.&nbsp; - Effectively implement rewards/recognition, appraisal &amp; Incentive programs. Create cross-functional teams to encourage team building. - P &amp; L accountability. - Farming, supporting new business initiatives. - Internal coordination with Projects and EU's to meet SLA standards. - Transitioning support. - Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations. - Large people management role and ensure talent is developed and cultivated.

Mumbai

Navi Mumbai

Pune

Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO 

Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO  ,Job Description for Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO  in Bask HR Consulting Pvt. Ltd in  Mumbai Navi Mumbai Pune for (11-16) years of experience. Apply Now!

Job Description for Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO  in Bask HR Consulting Pvt. Ltd in  Mumbai Navi Mumbai Pune for (11-16) years of experience. Apply Now!