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06/03 Sneha Shetty
Consultant - Recruitment at Bask HR Consulting Pvt. Ltd

Views:469 Applications:137 Rec. Actions:Recruiter Actions:58

Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO (11-16 yrs)

Mumbai/Navi Mumbai/Pune Job Code: 805898

- Client interaction : Excellent Client Management, aiming at excellent Voice of the Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.

 Process management : Responsible for the management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

Team Management and People Development : Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. 

- Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P & L accountability.

- Farming, supporting new business initiatives.

- Internal coordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

- Large people management role and ensure talent is developed and cultivated.

Women-friendly workplace:

Maternity and Paternity Benefits

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