Consultant - Recruitment at Bask HR Consulting Pvt. Ltd
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Manager/Senior Group Manager - Finance & Accounts/Record To Report Operations - BPO (11-16 yrs)
- Client interaction : Excellent Client Management, aiming at excellent Voice of the Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.
Process management : Responsible for the management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client
- Manage conference calls/other communication with the client and build a rapport with key client contacts.
Team Management and People Development : Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.
- Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
- P & L accountability.
- Farming, supporting new business initiatives.
- Internal coordination with Projects and EU's to meet SLA standards.
- Transitioning support.
- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
- Large people management role and ensure talent is developed and cultivated.