Manager/Senior Business Analyst - Risk Assurance - Telecom

Manager/Senior Business Analyst - Risk Assurance

Job Description :

- We are hiring for Senior Business Analyst [Manager Risk Assurance] in Bangalore .

- Perform & overlook the day-to-day RA/FM operational activities

- Monitor & act on exceptions generated & escalated by operations teams

- Perform link, in-depth analysis, RCA and suggest the way-forward.

- Perform Rule/Control/Audit performance reviews

- Create new Rule/Control/Audit as per requirement

- On-demand and adhoc manual analysis on data & DBs

- Review KPI performance periodically

- Conduct Product utilization assessment

- Perform other ad-hoc assessments and reviews

- Follow-up and follow-through on RA/FM cases/incidents

- Resolution of issues/problems associated with daily activities & FM incidents

- Quantify and understand incidents to identify losses/savings

- Review daily file process status and alert local IT in case of failure or missing in sequence

- Facilitate in implementing recommendations to augment the overall maturity level of the RAFM function

- Facilitate in augmenting the control coverage by creating new audits/controls as per recommendations

- Control fine-tuning as per the assessment recommendations

- Implementation of best practices

- MIS reporting for RAFM, periodic & adhoc reports

- Prepare & present incidents, adhoc reports and analysis to customer management & executive teams

- 6-9 years of experience in RA/FM Operations in Telco environment

- Experience on Telecommunication, Fraud Management, Revenue Assurance & Risk Management domains

- Experience on Subexs ROC RA & ROC FM Tool (preferred)

- Exceptional degree of discretion and integrity due to the data being processed.

- Knowledge on RAFM KPIs design, quantification methodologies and application of risk management concepts

- Able to support in development of RAFM processes, procedures & other documentation

- Handle new product validations, risk assessments

- Aware of emerging and new-age fraud scenarios

- Work as part of a team and use own initiatives to achieve results

- Excellent numerical & analytical abilities, including Data Analysis techniques

- Good understanding of TMForum, GSMA & CFCA frameworks for maturity and best practices

- Hands-on experience in Unix

- Hands-on experience in Oracle, Hadoop (added advantage)

- PC literate with the ability to interrogate and assimilate a variety of systems and applications such as MS Office, Billing, Payment, Collections & Mediation systems

- Good leadership & customer management skills

- Excellent problem solver & customer-oriented focus

- Excellent written and verbal communication skills

- Excellent presentation & reporting skills

- Ability to build good relationships and work as part of a Team

- Deliver results within tight timescales

- Ready to work in shifts as per role requirements

- Ready for short term travels as and when required