Manager - Sales Operations - Internet/Online

Sales Operations Manager

About The Role

We are looking for a Sales Operations Manager responsible for lead management, sales strategy, process optimisations, compensation plans, sales automation, training, data analytics and reporting. The candidate will enhance the sales team's effectiveness, productivity and business impact, keeping customer satisfaction at the core of every decision and behaviour.

Roles and Responsibilities:

- Understand business needs and enable front-line sales teams to sell better, faster and more efficiently

- Serve as a powerful data analysis and reporting unit that can provide critical insights into sales process optimisations, performance metrics, training needs, territory/funnel assignment, growth forecasting and selection of CRM tools.

- Select key metrics to drive performance and ensure implementation of sales frameworks and methodologies

- Design dashlets and ensure data sanity to give real-time visibility to the senior leadership

- Administer, synchronise and optimise technology stack, including Salesforce, Lusa, LinkedIn Sales Navigator, Hubspot etc.

- Content and knowledge base management

- Design the right incentive scheme and ensure timely payouts

- Work with marketing to fine-tune brand messaging and content using the trove of clients' behavioural data

- Improve recruiting practices and forecast hiring needs