Manager - Sales Operations - B2B SaaS CRM

Sales Operations Manager - B2B SaaS CRM

CTC : 25-45 LPA

Guideline for Right profile :

- 4-7 years of experience relevant

- Has to be from B2B SaaS CRM

- Salesforce is being used internally

- Team size (Sales Ops)- 3-4

- Overlooking entire sales ops, team handling experience is a must

- The Sales Ops Manager position is responsible for providing the sales teams with reliable and high-quality intelligence on every deal and also support sales forecasting, analysis, reporting functions in order to drive them in the right direction.

- This role directly reports to the top management and works closely with Regional Heads and Sales Managers at PAN India level.

- This role is responsible for directly enhancing the overall operating efficiency and excellence of the sales which would result in both top and bottom line growth of the company.

Roles & Responsibilities :

- Process Optimization - providing a simple and easy-to-follow sales process

- Sales process development, adoption, and adherence

- Enabling the sales team with intelligence at lead/opportunity level

- Executing Sales Forecasting on a Q-o-Q & M-o-M basis

- Owning reports and dashboards for Sales Organization

- Enabling the Sales in improving the level of engagement in deals and helping any which way to accelerate the deals forward

- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions (Sales, SDR ,Legal, Pre-sales, Marketing Team)

- Ensuring CRM updates and availability for Sales teams

- Supporting programs to improve sales productivity and efficiencies. Driving business process, workflow re-engineering, and productivity improvement initiatives

- Understand Sales and Marketing KPI metrics to cover Lead to Order data of Sales opportunity lifecycle.

- Build reporting dashboards and drive analysis to increase the performance visibility to the business owners.

- Synthesize complex data into easily understood and compelling management reports and performance dashboards

- Providing the sales team with any necessary materials, tools and reports so they can hit the targets consistently.

Skills Required :

- Minimum 1-2 yr of experience in B2B SaaS

- Experience in the role of Sales Ops/Sales Support is a must to have

- Excellent communication skills, written, interpersonal, and presentation skills

- Proficient in CRM Administration, Process Automation & workflow management in CRM

- Proficiency in data management/analytical tools including experience with:

a. Microsoft Office Suite - Excel, Word, PPT & Google suite product

b. Experience with BA & BI Tools like R/Python & Tableau/PowerBI/Data Studio would be an added advantage

- Achieve results through influence, persuasion & collaboration.

- Attention for detail and speed of execution with adherence to deadlines.

- Affinity to analyzing numbers

- Data-oriented and exceptional attention to details

- Ability to smartly interface with all levels of employees including Senior Executives & Top Management

- Ability to work at a cross-functional level, manage multiple, concurrent projects and work collaboratively and thrive in a fast-paced, constantly changing environment

- Ability to be accountable & responsible for any work assigned with an extreme level of ownership

- Willing and able to roll up the sleeves to get things done, highly proactive and able to come up with new ideas and initiatives from time to time.