Manager - Sales Operation & Administration - FMCG/Pharma/OTC

Manager - Sales Operation & Administration

A Pan India Profile!

Main Duties and Functions :

- Manage the sales administration & operation function

- Ensure standard process in place with high compliance

- Streamlining processes and systems wherever possible

- Ensure that all Field activities are in accordance to the norms laid down by Organization

- Advising senior management on maximizing business relationship (with stockiest) with high efficiency

- Creating an environment where customer service can flourish

- Monitoring field force resource allocation efficiency

Overall key responsibilities from helicopter point of view :

- Stockiest process management, monitor, and analysis

- Field force Expense Reimbursements Management

- Field force operational support including new joining, leave management, FnF.

- Legal compliance on documentation

- Quality and compliance reports for above processes

Decision Making Authority and Controls :

- Align with Director Commercial Intelligence to define SOP- s

- Audits for Sales Administration

- Define and Delivery of Objectives / KPI's from team members

Experience Needed (Professional) :

- Minimum 5 years relevant experience in Pharmaceutical / OTC industry.

- Experience in FMCG industry will be an added advantage

- Should have experience in team handling / management