Manager - Sales & Marketing - FMCG Industry

Manager - Sales & Marketing

Purpose of Job:

Sales & marketing of spice products in defined markets and ensure order execution as per customer requirements

Job Responsibilities:

Roles & Responsibilities:

- Work towards achieving the sales targets aggressively

- Identify new customers for existing portfolio of spice products and derivatives

- Touch base regularly with supply chain team for price and product updates

- Establish correspondence with probable customers and agents to get potential business

- Perceive customer needs, negotiate and get the business

- Ensure order execution as per customer requirement

- Preparation of Request for quotation, logic notes, export data and cost sheets for customer

- Integrate with vendors for cost-effective packaging material

- Partner with logistic vendors for cost-effective transportation of domestic shipments

- Coordinate closely with supply chain team for end-to-end customer order execution

- Supervise dispatch and receipt of customer samples

- Coordinate with quality lab for compositional analysis of customer samples

- Assist in root cause analysis for every product complaint to attain zero product recall

Customer relationship management:

- Regular follow-up and customer feedback after order fulfillment

- Develop innovative ways of making customer association memorable for repeat business

Branding and promotional activities:

- Implement initiatives toward building strong ITC Spices brand recall among customers

- Organize customer visits and participation of ITC Spices in national and international trade events

- Prepare external and internal communication for ITC Spices for brand building

Building business network:

- Associate with organizations such as Spice board of India and World spice congress for in-depth understanding of industry and increasing visibility

- Build relationship with probable customers or people with potential customer leads at self-organized or other events

- Assist in developing marketing strategy for defined market

- Analyze industry, market trends and provide reports for decision making of senior management

- Identify new markets and potential customers for both existing as well as new product forms

- Prepare capex plan of requirements for marketing function