27/05 Amandeep Singh
IT Recruiter at Quadrangle

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Manager - Sales Engagement - BPO (10-17 yrs)

Bangalore/Delhi NCR/Hyderabad Job Code: 702576

- Understanding customer needs and translate them into winning proposals for customer.

- Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers

- Understanding the market place and the competitor offering; drive strategic sales initiatives.

- Leveraging and creating networks that result in potential opportunities/leads in the customer's organization globally - understanding what competition is offering

- Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.

- Providing insights on what is happening on customer's financials and drive business strategies within operating teams to add value to the customer

- Building, running and managing the governance around customer and communication enabling better visibility, transparency and partnership within the relationship.

- Cross-selling all products to the customers and drive higher growth penetration.

- Becoming a key intermediary between global delivery team and the customer

- Promoting and grow Brand Awareness in the customer organization / Industry vertical

- Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry

- Playing a key role in providing timely and high quality RFX responses

- Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.

- Providing Market Intelligence for costing on proposals

- Partnering with offshore delivery teams to create effective deal solutions


Minimum qualifications

- Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration with large Deal

- Min.10-12 years of services business experience with Min. 5 years of front ending clients

- Program Management experience

- Understanding of P&L

- Proficiency in minimum one field - F&A, Digital or Analytics

Preferred qualifications : 

- Experience and cultural adaptability to work across countries and succeed in a global organization

- Strong oral and written communication skills and executive presentation skills in English

- Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

- Sound financial & commercial Business Understanding

- Working knowledge of managed services

Women-friendly workplace:

Maternity and Paternity Benefits

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