Manager - Sales/Customer Service/Operations - Cargo

Manager - Cargo

- Plans for the assigned product.

- Airline/Airport Regulations: Ensure strict adherence to all government laws and airline rules and regulations.

Liaisoning : Liaison with the airline partners on strategic issues, ensure that the needs of the airline principals are addressed professionally, in a timely manner.

Networking : Maintain effective relationships with key contacts in government and regulatory bodies including Airport Authorities.

- Maintain effective relationships with all key customers; develop customer focus at all levels of the Cargo organization.

- Ensure efficient after sales service to customers, including information on schedule, changes in schedules and cargo rates etc.

- Operations & Procedures: Co-ordinate with the cargo operations team to ensure efficient and cost-effective cargo movement.

- Staff Management: Provide leadership to build an effective Cargo team of professional, motivated, and satisfied employees.

Knowledge, Skills, Other Abilities :

Required :

Education : Graduate from recognized institute.

Experience : 8 - 10 years of experience in the cargo industry with 2-3 years in the manager category. Proven track record in developing and implementing sales and marketing strategies.

Other Abilities : A high-achiever with demonstrable past achievements of meeting demanding business objectives. Experience in managing a teams.

- Should have the necessary administrative skills to manage sales, operations & customer services teams working in tandem. Excellent communication skills, passion for customer satisfaction and business/market analytical skills are a must.

Desired : Management Degree/Diploma from a reputed institute desired.

Key Result Areas :

- Achievement of revenue targets.

- Business growth / incremental revenues.

- Staff development.

- Cost control and profitability.

- Effective relationships with customers, airline principals, and local authorities.