Senior Customer Relationship Manager at Talent Integrators
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Manager - Sales & Customer Service - Electrical/Switchgear Industry (5-8 yrs)
- Responsible for customer service to Pan India customer.
- Strong knowledge of global commercial terms (LC terms, INCO Terms, etc.)
- Answering the sales enquiries by thorough analysis of technical and commercial feasibility.
- Responsible to provide management with market analysis and opportunities for product portfolio.
- Key customer interface for company.
- Responsible for timely answer to customers/ prospects on various enquiries, purchase orders and order fulfillment process.
- Responsible for coordination with global Supply Chain to deliver product on time to customer.
- Responsible for payment follow up with customers.
- Responsible for taking forecasts from customers and providing it to the plant teams for necessary planning of production schedules and materials.
- Responsible for fulfillment of sales and marketing function ISO requirements and documentation.
- Ensuring that customers issues are responded earliest to their full satisfaction by proper coordination with responsible function/ party.
- Undertake customer visit as and when needed for resolving customer issues/ new business development.
- Maturity to respond to international clientele,
- Ability to think through the cycle of order fulfillment and plan/ coordinate each step precisely with various functions/ parties involved,
- Ability to understand customer needs and be fully responsive.
- Excellent Communication Skills.
Age : Max 35 years
Job Location : Pithampur (Madhya Pradesh)
- People from Tier I / Tier II Colleges from Electrical / Switchgears industry will be preferred.