Talent Acquisition Executive at N R Consulting
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Manager - Sales - Call Center Operations (3-6 yrs)
- Call center management
- Acquire and coach Partners to run the financial freedom app subscription process.
- Provide training to the partners team to maintain high customer service standards.
- Providing functional leadership to the operations of the Partner/BPO team.
- Developing objectives for the call center's day to day operations.
- Building trusting relationships with Partners
- To manage the challenges of Partners and ensure resources match workloads to provide high-quality service within agreed SLAs and timelines.
- Generating revenue by driving the performance of the different call centers.
- Evaluate the performance of the call center with key metrics.
- Identify opportunities for growth of the product and participate in transitions.
- Experience in managing call centers or managing telecallers especially in a sales process.
- Good communication skills
- Good interpersonal and managerial skills.