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31/08 Shubham
Talent Acquisition Executive at N R Consulting

Views:261 Applications:64 Rec. Actions:Recruiter Actions:6

Manager - Sales - Call Center Operations (3-6 yrs)

Bangalore Job Code: 844672

Responsibilities : 

- Call center management

- Acquire and coach Partners to run the financial freedom app subscription process.

- Provide training to the partners team to maintain high customer service standards.

- Providing functional leadership to the operations of the Partner/BPO team.

- Developing objectives for the call center's day to day operations.

- Building trusting relationships with Partners

- To manage the challenges of Partners and ensure resources match workloads to provide high-quality service within agreed SLAs and timelines.

- Generating revenue by driving the performance of the different call centers.

- Evaluate the performance of the call center with key metrics.

- Identify opportunities for growth of the product and participate in transitions.

Requirements :

- Experience in managing call centers or managing telecallers especially in a sales process.

- Good communication skills

- Good interpersonal and managerial skills.

Women-friendly workplace:

Maternity and Paternity Benefits

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