Manager - Sales/Business Development - Hospitality

Salary Range: 10 - 14 LPA

Females Only

Purpose / Direction / Mission of this role:

The Sales Manager/ BDM is responsible and clearly focused on generating new sales, achieving and maintaining centre sales targets, marketing and financial objectives. Furthermore, He/she is responsible for the Profit and Loss of the centre, the management / development of the centre team specialised in customer service as well as ensuring high centre quality & standards are delivered.

Sales

- Generate profitable new business within the territory in order to exceed personal targets (Sales focus with 80%/90% dedicated time) by managing entire sales cycle from lead/enquiry development, sales tours, marketing and sell all product lines, negotiating and closing deals with prospective clients.

- Maintain high conversion and closing rates of at least 20%.

- Network with local market brokerage firms/agents

- Create and maintain positive relationships with existing clients that result in new business leads and maximizes opportunities for expansions and renewals to enhance revenue stream.

- Renew all existing client contracts achieving optimum rates in line with current pricing strategy

- Actively pursue client expansion leads

- Ensure high client retention in line with the centre retention targets

- Proactively generate new inquiries

Responsible for management of local/neighbour meeting room sales efforts

Actively promote all customer services and facilities both externally and internally

Customer Service

- Ensure teams work collectively to create an exceptional office environment that provides a professional, courteous and responsive impression with clients, their customers and guests through the development of exceptional standards in reception, communication, and servicing activity within the office operation.

Operations

- Ensure team members are appropriately organized and assigned by Customer Delight Manager to administer, manage and service client related work and corporate/centre back office work.

- Oversee the compliance and administration of centre finance and accounting systems and functions to include billing processing, budget management (profit and loss), and accounts payable processing.

People Management

- Overall responsibility for centre team

- Develop team by communicating business goals and objectives, establishing standards of conduct, holding team members accountable to goals, objectives and standards and communicating centre performance on a regular basis.

- Develop and manage operations by administering employee related functions to include training management, performance management and compensation review.