Manager - Sales - BPS/BPO

Immediate Job Opportunity for Manager - Sales - BPS - BPO (People with Contact Center Experience or FAO experience)

JOB OBJECTIVE : Responsible for pitching and pursuing clients (both existing and new) for BPS solution and services to generate revenue

Qualification : Graduate, MBA preferred

- Domestic BPO experience Mandatory, ok with International as a combination

- Experience in BPO Sales Back Office (Non voice) processes, ok with Voice as a combination

- Past experience with All BPOs running Domestic processes

KEY RESPONSIBILITIES :

- Achieve monthly/quarterly/yearly pre decided sales target for the assigned region / area for BPS business

- Continuous coordination with the finance team for the rate negotiation and approved agreement related to BPS customers

- Generate the opportunity pipeline for organic and inorganic growth through direct engagement with the client

- Develop high levels of engagement with clients to pitch solutions

- Work closely with clients to identify gaps/ opportunities for sales prospects

- Enhance and grow key accounts in the region through relationship building and maximize sale opportunities for BPS

- Map customer needs and manage various stakeholders including pre-sales, finance, solutioning and delivery teams

- Monitor and report key sales metrics including client pipeline,, client conversion ratio

- Collaborates with the pre-sales and delivery team and be an interface to the client

- Ensure all escalations and operational issues are addressed in a timely and effective manner

- Ensure high levels of CSAT scores