Manager - Sales - BPO

Sales Manager - BPO (Contact Center Experience or FAO)

JOB OBJECTIVE :

Responsible for pitching and pursuing clients (both existing and new) for BPS solution and services to generate revenue

KEY RESPONSIBILITIES :

- Achieve monthly/quarterly/yearly pre decided sales target for the assigned region / area for BPS business

- Continuous coordination with the finance team for the rate negotiation and approved agreement related to BPS customers

- Generate the opportunity pipeline for organic and inorganic growth through direct engagement with the client

- Develop high levels of engagement with clients to pitch solutions

- Work closely with clients to identify gaps/ opportunities for sales prospects

- Enhance and grow key accounts in the region through relationship building and maximize sale opportunities for BPS

- Map customer needs and manage various stakeholders including pre-sales, finance, solutioning and delivery teams

- Monitor and report key sales metrics including client pipeline,, client conversion ratio

- Collaborates with the pre-sales and delivery team and be an interface to the client

- Ensure all escalations and operational issues are addressed in a timely and effective manner

- Ensure high levels of CSAT scores

People with Contact Center Experience or FAO experience