Sales Manager - BPO (Contact Center Experience or FAO)
JOB OBJECTIVE :
Responsible for pitching and pursuing clients (both existing and new) for BPS solution and services to generate revenue
KEY RESPONSIBILITIES : - Achieve monthly/quarterly/yearly pre decided sales target for the assigned region / area for BPS business
- Continuous coordination with the finance team for the rate negotiation and approved agreement related to BPS customers
- Generate the opportunity pipeline for organic and inorganic growth through direct engagement with the client
- Develop high levels of engagement with clients to pitch solutions
- Work closely with clients to identify gaps/ opportunities for sales prospects
- Enhance and grow key accounts in the region through relationship building and maximize sale opportunities for BPS
- Map customer needs and manage various stakeholders including pre-sales, finance, solutioning and delivery teams
- Monitor and report key sales metrics including client pipeline,, client conversion ratio
- Collaborates with the pre-sales and delivery team and be an interface to the client
- Ensure all escalations and operational issues are addressed in a timely and effective manner
- Ensure high levels of CSAT scores
People with Contact Center Experience or FAO experience