Manager - Risk Investigation - IT/ITES

- In charge of managing one and/or more teams of Investigation specialists who investigate buyer, and/ or seller transactions

- Provide leadership and administrative support to their team(s) and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.

- The responsibilities in this position may span over multiple processes and functions and locations. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.

- Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.

- Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.

- The Key to success in this role is the ability to understand the Transaction Management group’s vision and make independent decisions with sound judgment to manage their teams to attain that vision.

- The incumbent is required to demonstrate performance in the following areas

The incumbent is required to demonstrate performance in the following areas

1. Metrics

2. Process Improvement

3. People Development

4. Project Participation

5. Business Exposure

6. Judgment and Discretion

Knowledge & Skills/ Business Acumen/ Education & Experience

- Exceptional operational, managerial, analytical and interpersonal skills.

- Requires around five or more years of operations experience. This experience should preferably contain two (or more)years of People Management as well three (or more) years in the Fraud or Financial risk management domain.

- Strong candidates may come from a background in operations in ITES/IT companies (operational excellence expertise in the form black belts/ green belts or equivalent work exp. would be desirable).

- The domain of experience should contain Fraud investigations / Credit Approval/ Claim processes, and/ or Financial Risk Management Operations that would be a value add to this experience.

- A Bachelor degree is required to apply for this position. Additionally degrees and qualifications that are desirable are MBA and Six Sigma skills.

- Other optional credentials that will be a value-add are Multi-lingual skills (German, Japanese or French) or experience in Managing Multi-lingual team members/ Processes in these languages.

- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills.

R.Prabu