Manager - Revenue Assurance - Telecom

Revenue Assurance Manager

Key Responsibilities :

- Perform the RA controls using the revenue assurance tool and identify leakages.

- Analyse relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.

- Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.

- Create rules in the fraud management system to generate alarms for potential frauds.

- Identify the potential fraud risks and suggest appropriate controls for the same.

- This role will require interactions with most teams internal to Lebara at management and operational level. This includes but is not limited to teams within Switch, IN, Online Charging System Operations, Carrier, Quality, Network Operations Centre, IT Operations, IT Development, Marketing, Pricing and Propositions and Customer Service.

- Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.

- The role holder will analyse and propose process improvements wherever necessary to the line manager for management buy in.

- Validate new product implementations as part of the UAT.

- Validate the invoices received from MNOs.

- Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.

- Perform proactive payment analysis to identify payment frauds and avoid chargeback losses.

- Work in shifts to provide 24X7 Fraud coverage.

- Work in both RA and FM activities