Manager - Retail - Telecom

Client : A leading TELECOM into RETAIL

Function : Sales & Operations

URGENTLY to FILL UP

Location - Coimbatore (Tamil Nadu)

MBA from a reputed b-school preferably from top 20

Current & expected CTC - 15-16 LPA ( Maximum)

Experience : 3-6 Yrs, must be around 28-30 Yrs of AGE .

Job Description :

This role will oversee the successful operation telecom STORES to ensure they deliver a best in class experience. This role will liaison with Circle Sales & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines.

Strategic Roll outs :

- End to end responsibility from start of construction till store opening

- Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT) Manage contractor/ vendor relationships

- Oversee closure of current store during conversion

Store Operations & Audit / Compliance :

- Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)

- Ensure compliance with all defined operations procedures

- Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.

- Monitor competitor activities & share recommendations for response

Profitability :

- Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue
& cost plan

- Own plan for non performing stores (including closure recommendation) To ensure deployment of agreed programs across all the stores

People Development / Team Management :

- Ensure seamless supply of quality manpower in store

- Own the personal development of Store Managers & outsourced Store Staff

- Support the hiring process by identifying talent

- Identify gaps & recommend solutions to improve the induction & training strategy for store staff

Customer Experience :

- Ensure total compliance of CE guidelines

- Ensure implementation of agreed action plans

- Ensure Circle support to manage exceptional escalations, as required

- Train Store Managers and Associates to handle demanding customer

Please share your resume to Chaatakjobs@chrsp.com