Manager - Retail Operations

Job Title : Retail Ops Manager

Job Purpose - To ensure the delivery of operational KPIsand sales & profitability plan across stores.

- Drive sales and profitability across the chain by developing a store specific music sheet and executing the same through the store team.

I spend - 40% of my time preparing improvement plans for individual stores.

- 20% of my time analyzing data which has an impact on store performance.

- 20% of my time coaching store managers and store staff on performance improvement.

- 20% of my time working with other functions in the tail office to deliver value to the stores.

I know I have done a great job if :

- The stores meet\exceed their monthly, quarterly, half yearly & yearly targets.

- The stores consistently achieve excellent mystery consumer audit scores.

- Most of my store managers are considered - stars- on the basis of their consistent performance.

- I have a pipeline of talent waiting to fill up managerial roles in stores.

- The staff at the stores are great representatives of the brand.

The people I need to work with Within function

- Store Managers\FCs

- Business Manager

- Business Head Outside function

- Training Manager

- Marketing Manager

- Visual merchandiser

- Buyer

What is that I need to do : Retail Strategy, Brand Presence & Business Plan

- Formulate retail operating plan with budgetary controls.

- Ensure standardization across stores and brand essence.

- To identify underperforming stores and develop a business plan to address and manage issues effectively.

- Drive various R&R programs for the store - design, develop, validate and change.

Sales Operations & Profitability

- Effectively manage and review P&L of all the stores to optimize store profitability and standards.

- To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.

- Monitor, review and ensure all KPIs of the store manager are met on on-going basis.

People Development

- Optimize hiring of manpower in line with the business plan and stores roll out.

- Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability.

- Mentor store managers\FCs on driving high profitability and standards - with special focus on the non or low performing stores.

- Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores.

- Create talent pipeline for managerial roles in stores.

Capabilities :

Strong leadership skills with ability to coach - effectively teach\develop others to next level.

- Good economic sense with strong budgetary controls.

- Good energy levels - with ability to be involved in multiple tasks and ability to juggle.

- Good analytical skills.

- Effective listening and communications skills - simplify communication with ability to put the point across the board.

- Ability to see the larger picture - ability to zoom in & zoom out.

Experience: Minimum 8 years of experience of handling multiple store in premium\luxury segment with

- Ability to manage and develop a positive and productive Store teams.

- Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills.

- Demonstrate strong business understanding with flair for fashion retailing.

- Self-starter.

- Exceptional communicator and good at interpersonal skills.

Attitudes:

- Ability to juggle - Be the jack of all

- Self-motivated - Don't dream, obsess attitude

- Live the Brand DNA and ability to replicate it across stores - Look the part

- Believes in devil lies in detail

- Believes and delivers - Excellence