Manager - Quality & Training - BPO

Salary offered: 10 - 18 LPA

We are searching for a Manager - Quality & Training for our very dear client based out of Gurgaon. They are a domestic BPO and a listed company.

Quality managers aim to ensure that the product or service an organisation provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations.

As a quality manager, sometimes called a quality assurance manager, you'll coordinate the activities required to meet these quality standards.

Your role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards. Also, to ensure the quality, you need to train your people according to the set parameters.

Responsibilities:

Quality managers use a variety of measures and management systems, such as total quality management.

Your work is specialised and the exact tasks carried out vary depending on the nature of the employing organisation. You may be involved in some or all of the following:

- devising and establishing a company's quality procedures, standards and specifications

- reviewing customer requirements and making sure they are met

- setting standards for quality as well as health and safety

- making sure that manufacturing or production processes meet international and national standards

- looking at ways to reduce waste and increase efficiency

- defining quality procedures in conjunction with operating staff

- setting up and maintaining controls and documentation procedures

- monitoring performance by gathering relevant data and producing statistical reports

- making suggestions for changes and improvements and how to implement them

- provide training to ensure the quality

- using relevant quality tools and making sure managers and other staff understand how to improve the business making sure the company is working as effectively as possible to keep up with competitors.

- Candidates must have experience in domestic BPO/Call Centre quality/training at managerial level.

Pooja Saxena - Principal Consultant
Leaders Hunt