Manager - Quality & Process Excellence - BPO

A Leading International BPO is hiring for 2 Managers- Quality & process Excellence for Noida location;

Sal: 9-11L;

Exp: 5-8Yrs

JD:

- Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes and ensuring consistent delivery on QA program

- Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs.

- This requires extensive interaction with clients to Understand and capture all requirements to assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting

- Incubation of QCAs in all new processes and perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM

- Lead process improvement projects including at least 2 high business impact projects for client engagement(s)

- Act as an interface for process improvement initiatives with client project teams and internal stakeholders

- Facilitate the sharing of best practices from within and outside the organization and implement them

- Train / mentor on quality tools and concepts and mentor GBs

0124-44002419