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Contactx Resource Management

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Last Login: 22 March 2024

2103

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BPO

Job Code

762576

Manager - Quality & Operation Excellence - Big4

6 - 13 Years.Navi Mumbai/Mumbai
Posted 4 years ago
Posted 4 years ago

Great Job Opportunity in Big 4 for Quality and Operation Excellence

Location: Navi Mumbai

Work Experience: 6 to 13 Years

We are specifically looking for someone who has good amount of experience / exposure in handling Quality and Operation Excellence .

The incumbent will:

- Sets up and monitors compliance of internal processes.

- Helping to plan, design, and implement new operational processes

- Adds value by enabling improvements in company's processes and internal services

- Anticipates the needs of the business, listens to and addresses concerns

- Demonstrates a tolerance for ambiguity and an ability to flex delivery style to meet various needs

- Considers both internal stakeholder s and financial implications when making difficult decisions and builds contingency plans

- Applies sound judgement when faced with moderately difficult decisions

- Develops lasting internal client relationships and actively builds their network and a range of experience to help address client needs

- Effectively tracks compliance and regulatory requirements across offices

- Helps prepare the annual admin budget for the region

- Keeps track of all admin expenses (budget vs actual)

- Displays excellent project management skills to deliver high quality work on time and to budget

- Plan and re-schedule priorities and timescales in light of changing requirements

- Clearly articulates the expectation regarding work result, time effort and timelines to team members

- Ensures self and team comply with risk management requirements

- Demonstrates a deep expertise in area of expertise

- Staying abreast of current trends, pricing, and new technology in the industry aids in the evaluation and recommendation of new processes.

- Build team competencies integral to business finance role

- Actively seeks, embrace and acts upon 360 feedback

- Help others understand how their work contributes to the overall success of a project and

- Oversee team members work performance, offering guidance and advice where needed and providing necessary feedback to management. Additionally, support to the team when new processes are rolled out.

- Effective incident information sharing with stakeholders to enable timely preventive actions

- Manage any event-related escalations and ensure smooth process delivery

- Undertakes People Management training

Kindly share the below details:

- Total Exp

- Relevant Exp -

- Current ctc -

- Expected ctc -

- Notice period -

- Reason for change -

- Preferred Location -

- Highest qualification

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Posted By

user_img

Contactx Resource Management

Recruiter at Contactx

Last Login: 22 March 2024

2103

JOB VIEWS

195

APPLICATIONS

41

RECRUITER ACTIONS

Posted in

BPO

Job Code

762576

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