Posted By
Posted in
Banking & Finance
Job Code
150687
Job title : Manager F&A Quality
Candidate Summary:
- Looking for BB or MBB certified professional having good experience in F&A quality, process improvement, process re-engineering, continuous improvement etc.,
Job role:
- Identify the key factors which will have impact on SLAs by way of regression and continuously monitor the same by way of control charts
- Identify the failure mode involved in the processes and help them to mitigate the risk through RCCA, FMEA SWOT/PEST analysis
- Perform the yield analysis to identify the processes where there is a dip in productivity
- Apply Lean techniques to reduce cycle time, wait time and increase productivity
- Help the operations team to reduce their cost by looking at the various levers of span, seat utilization, FTE releases, transport cost, technology costs
- Conduct workshops to identify and prioritize the improvement area
- Coordinate between the process teams and the automation team to help convert the ideas into meaningful projects and be responsible for its closure to realize benefits within defined timelines
- Develop a control plan for ensuring the ongoing success of the improved process including the transfer of responsibility from the project team to the process owner
- Help creation of process PTP, RTR and OTC specific toolkits, best practices and methodologies to enable standardize the off shored processes or related delivery
- Closely work with client and business leaders to identify and execute transformation opportunities.
- Drive cross functional teams to deliver transformation projects
- Helping the offshore team for creating the Centers of Excellence
Skills : Quality, six sigma, lean
No. of Opening : 1
Education : M.B.A , C.A , ICWA
Industry : ITES/BPO/KPO
S. Priya
Didn’t find the job appropriate? Report this Job
Posted By
Posted in
Banking & Finance
Job Code
150687