Manager - Quality Control - Bank

- Setting up a framework for risk and controls by evaluating and reviewing processes in Persistency function, to achieve objective of exemplary audits and zero complaints.

- Identifying areas of audit, conduct audit and recommend corrective and preventive measures. To groom, develop and manage a high quality team to meet the said objective.

- Design and establish quality framework In alignment with the department quality goals.

- To scan regulations and regulatory requirements to as to put controls. Responsible for validating e score points.

- To ensure CAPA is reviewed and closed with effective controls which ensures mitigation of future risks thereby delivering solution to errors through in- depth data analysis

-Create a compendium of risks and potential risk exposures. Make recommendations for improvement in terms of process, performance and work output.

- Ensure significant controls on observations arising out of RCSA / Concurrent/ SDA and internal audit are tracked and closed as per agreed timelines.

- Ensure picking up quality improvement projects and external award opportunities for department.

- To ensure BPM is updated with existing processes and the due processes are completed within defined timeframe.

- To ensure BCP is in place for all the call centers and existing processes.

- Share observations, emerging insights and develop a dashboard calendar and presenting the same to leadership.

- Audit of monthly bills received from vendors to ensure that bills are being process are per agreed SLA's.

- Work around automation of manual processes undertaken in department.

- Governance mechanism with internal team and HOD to complete identified controls within timelines

- To conduct quality assessment of call centers and improve through initiatives.

Candidate requirement:

- Graduate / Post Graduate with minimum 4 years of experience in transactional handling processes.

- Knowledge of life insurance domain w.r.t principles, market practices, understanding of the Insurance industry and Regulatory implications

- Strong analytical and problem-solving skills

- Proficient in MS-Excel, PPT, data management

- Ability to see through processes/gaps and identify key solutions for process design/re-engineering

- Proven ability to analyse and prepare detailed reports on quality aspects for the floor, leadership, management, board, regulator and various councils

- Efficient in written and spoken english