Manager - Quality - BPO

Role Designation: Manager Quality

Responsibilities :

Process Excellence culture building :

- Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders

- - Drive Certification program at the engagement level and participate in the training programs as trainers

- Conduct in house training programs on Lean - Six Sigma methodology (YB and GB) -

- Drive Certification program at the engagement level - Improvement opportunity identification -

- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities -

- Process, operations, business data analysis to identify improvement opportunities -

- Validation of opportunities and conversion in to the projects. - Improvement projects implementation -

- Mentor Process Improvement projects (YB,GB,BB) to enable the operations resources to implement the improvement through structured approach

- Conduct toll gates review of the improvement projects -

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs -

- Co-ordinate with lead developer for automation opportunity identification and project execution -

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects -

- Govern the process of validation and sign off of the project closures in the project management portal - Branding

- Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive and improve culture of quality

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance

Client Management :

- Participate in client interactions to present the process improvement case studies.

- Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

People Management :

- Provide performance goals

- Provide support for achieving goals and enhancing skills.

- Ensure utilization and Control attrition. - What are we looking for in you:

Educational Requirements (Must have) :

- MBA with 6 years of experience

- Engineering graduate with min 7 years of experience

- Non Engineering graduate with min 8 years of experience