Manager - Quality - BPO

Position : Manager Quality

Qualification : Post Graduation , Six Sigma Black Belt

Experience : At least 5 years experience in a Quality function with 3-4 years in deployment of quality methodologies, process definition or process improvement

Job Description :

- Provide inputs to quality plan for the organisation with associated risk and opportunities;

- Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement;

- Responsible for mentoring / assisting green belt projects in the organisation;

- Design, develop and implement programs to effectively roll out Six Sigma in key areas- data,

- Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.;

- Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.

- Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects

- Achieve quality targets within Capita India’s overall business plan;

- Groom team members to enhance capability & take on higher roles.

- Assist in aligning departmental objectives for team, devising KPIs for team members

- Manage quality related escalations;

- Conduct regular performance reviews for the Assistant Managers and provide feedback; and

- Liase regularly with stakeholders to solicit feedback on team’s performance & maintain high standards.

- Will have client relationship management responsibilities