Manager - Product Improvement & Support
Responsibilities :
- Main responsibility is to close all pending issues stemming out from the Darwinbox implementation.
- To ensure all processes are in place to ensure a sustainable Darwinbox implementation.
- Ensure 100% adoption of implemented functionalities.
- Understand the system issues raised by various internal stakeholders and finding timely solutions to resolve.
- To conduct RCA for every reported problem and implement CAPA for permanent solution.
- To configure and maintain data whenever need arises.
- Coordinate internal resources and third parties/vendors for the flawless execution of project.
Requirements :
- Graduate / Post Graduate
- Sound educational background, preferably in the fields of computer science or engineering
- 5 - 7 yrs of proven working experience in customer support in the information technology / Digital sector
- Minimum 1 -2 yrs experience of having worked in Darwinbox or on Darwinbox implementations.
- Should have reasonable experience in leading post implementation phase
- Solid technical background, with understanding or hands-on experience in ERP implementation and Cloud technologies
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