Manager - Process Support Services - BFSI

About Us : 

Founded in 2006, TresVista has been the leading provider of high-end outsourced support for asset managers, entrepreneurs & corporates for over a decade. TresVista's support functions include business plan development, all aspects of fund administration, portfolio management, valuation & research, and deal sourcing & execution. With offices in Bengaluru, London, Mumbai, New York, Pune & Singapore, managing over $10 trillion in AUM, across geographies & asset classes and over 1,000 clients, TresVista delivers cost & operational efficiencies with dedicated teams across functions.

The Role & Responsibilities : 

TresVista is looking to hire a Manager in the Process Support Services who will lead and manage a team of RAs, Research Specialists, and Team Leads. A Manager will be primarily responsible for planning, directing, and overseeing the operations of the department. A Manager will also be responsible for the development of a company culture that emphasizes quality, continuous improvement, and high performance.

Prerequisites : 

- Strive to achieve excellence

- Inspiring and influencing personality

- Building understanding and trust

- Collaborating for success

- Understanding issues and finding solutions

- Excellent communication and interpersonal skills

- Developing and mentoring people

- Gathering information

- Good project management tool knowledge

Other requirements :

- Microsoft Office skills (including Word, Excel, PowerPoint)

- Ability to manage cross-cultural boundaries

- Able to work independently and as part of a team

- Ability to handle pressure and deliver against stiff deadlines

Key Role Deliverables : 

- Contributing to the overall operational strategy for data quality function and responsible for the implementation of the strategy within the team

- Encouraging Kaizen and LEAP mindset in the team

- Demonstrating flexibility and responsiveness to changes in the market and innovative measures

- Providing timely and continuous feedback for performance improvement

- Encouraging and motivating the team members

- Creating reports to track the team's utilization and update the Manager

Departmental Management : 

- Being responsible for oversight of data quality team, maximizing effectiveness, providing direction for the team and acting as the key escalation point for query resolution

- Adopting appropriate performance management techniques to enable achievement of all related business and individual performance objectives

- Increasing value proposition of the process and people

- Monitoring sector/business trends and clients so that their expectations regarding delivery timings are managed effectively

- Pro-actively managing relationships, performance and service levels with stakeholders including financial services and other support services, e.g., IT, re-engineering, compliance & others

Controls and Service Quality : 

- Assisting the head of the department in defining and implementing a framework to ensure controls are maintained

- Driving improvements in productivity and efficiency using appropriate efficiency metrics (KPIs)

Team Management:
 
- Goal setting and performance review of direct reports

- Providing guidance, coaching, and mentoring where appropriate

- Recruiting and retaining the highest quality talent into the team

- Demonstrating a proactive approach to all activities and creating the environment for others to emulate this behavior

- Instituting knowledge sharing / best practice sharing forums and provide appropriate training, coaching for the team

Experience: 8 -12 years of experience (minimum of 4 years of team management experience required)

Education: Any Graduate. MBA Preferred

Compensation - The compensation structure will be as per industry standards