Manager - Process Improvement - BFSI/KPO/BPO/Insurance

Manager - Process Improvement

Project Management :

- Manage assigned project to meet project goals and manage scope, cost, time and quality aspects of the project

- Identify key stakeholders and team members for projects needed and assign individual responsibilities

- Create and execute project plans and revise as appropriate to meet project goals

- Track project progress and document project actions, risks, issues and decisions and escalate where appropriate according to the approved methodology.

- Create profit / loss analysis and project budgets and track project performance against budget

- Maintain project documentation repository up to date

- Document lessons learned, develop action plans to address lessons learned

- Track actual spend against assigned project budget

- Resolves scheduling and resource conflicts

People Management :

- Manage and motivate project team members to achieve and deliver

- Consistently acknowledge and appreciate team member's contributions & mentors younger colleagues in PM skills.

Communication :

- Hold team meetings and keep staff up to date with project progress

- Circulate updated project plans, meeting minutes, project status reports and other relevant information to project team, SMT and steering group

- Escalate project risks and issues to appropriate level of management

- Effectively communicate relevant project information to SMT and Steering committee

- Prepare presentations for meeting & SC.