Manager - Process Excellence - Wholesale Banking

Manager - whole sale banking

Job Description :

- Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE.

- Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies

Responsibilities :

Process Governance :

- Understand the end to end process flow

- Regularly validate the process maps and workflows and make sure they are in place.

- Own the validity & accuracy of data and information available n BPM

- Identify the scope of improvement and some time you have to act like a mentor and provide your suggest for improvement

- Continuous Process Improvement:- Identify and mentor Risk, Customer Experience & Business impact projects

- Drive new initiate and complete the same till execution

- Support & promote Innovation

Metrics Management :

- Ensure metrics & reporting activities are seamless

- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

Stakeholder Management :

- Connect with relevant stakeholders on a regular basis;

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Requirements

Must Have Skills :

Mandatory Skills

- Understanding and working knowledge of off shoring industry.

- Quality background (Six Sigma, Lean, Kaizen) with implementation experience

- 8 years of overall experience.

- Should have prior experience of minimum 3 years in mentoring GB & BB projects.

- Experience in delivering six sigma and lean trainings.

- Strong communication and interpersonal skills.

- Six Sigma Green Belt certification