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23/07 Priya
Associate Consultant at Black Turtle

Views:16221 Applications:744 Rec. Actions:Recruiter Actions:178

Manager - Process Excellence - IT Domain (10-18 yrs)

Gurgaon/Gurugram/Mumbai Job Code: 835867

Manager-Green Belt certified - Process Excellence -IT Domain- Only Female candidates

Process Overview :

Only Female candidates

Operational Excellence as a function is responsible to lead and execute change across the organization. As a part of this, few core responsibilities function takes up are Metrics Management, Process Governance, Leading Change & Continual Improvement and Strategic Initiatives globally.

Job Description :

Individual will function in a change leadership role - leading teams to drive operational excellence for Global Business Services Technology Team as well as leading transformation cross-functional initiatives across Global Business Services. Role is focused on driving strategic change (process Improvement, business priorities) through several interventions aligned to the various businesses and delivery teams, both inside and outside the Global Business Services, including the build and management of the culture of continuous improvement through application of Process Excellence & Project Management methodologies. Incumbent is also expected to liaise with multiple internal and external stakeholders in order to develop and execute priorities along with necessary governance and communication routines.

Responsibilities :

Stakeholder Management :

- Regular connect with relevant stakeholders, across the hierarchies to ensure continuous and optimum alignment with changing business needs. Includes discussion routines or reviews - both for ideation as well as progress updates for specific initiatives, projects or focus areas.

- Promptly address any process issues and opportunities that need attention

- Ability to timely identify and call out gaps along with plans to address them; help the business become audit ready and strong on performance fundamentals

- Gain a - Seat at the Table- - ensure involvement in key initiatives of the aligned business segments and ability to influence as a trusted partner

Strategic Initiatives :

- Participate in strategic initiatives of the OPEX / business function basis skills and business need

- Initiatives inclusive of (but not limited to) :

a. Business or Functional priorities

b. Global Business Services focus areas

c. OPEX themes for the calendar year

d. Domain & Technical Skill enhancement

e. Leveraging industry-wide methodologies and best-practices

- Focus on career progression and development of top talent and consistently work on bottom quartile performers

- Operational Excellence and Continuous Process Improvement:

- Ensure adherence to all internal and business performance metrics with zero surprises

- Be an ambassador of OPEX and the culture of continuous improvement across lines and forums

- Drive ideation and execution of ideas

- Support & promote Innovation

Requirements :

Mandatory Skills :

- University degree

- Green Belt Certification from reputed institute

- Certified Agile Scrum Master - desired

- Understanding and working knowledge of - Off Shoring- industry

- Quality background (Six Sigma/ Lean / Kaizen) with implementation experience

- Prior experience of 3+ years in mentoring PE (Process Excellence)/ GB / BB projects with at least 10 years of relevant experience

- Change Management Skills

- Strong business acumen and ability to pick-up aligned functional domain

- Ability to energize, motivate and guide high potential teams

- Strong communication and interpersonal skills including conflict management and negotiation

- Ability to map to leadership thought and translate into clear actionable for teams

- Ability to flex/ stretch/ multi-task given time-critical business needs

- Exposure of driving high impact initiatives in the enterprise domain in large/complex setup

Desired Skills :

- Experience in delivering Six Sigma and Lean

- Ability to covert a nebulous concept into a high impact initiative / ability to connect the dots and balance practical application with creative thought

- Ability to converse in business language with business leaders / strong executive presence

Experience requirement : 10+ years of experience

- Shift Timings : Should be flexible and open to working in shifts.

- Process Timings : 9 Hours per day Flexible in shifts with Weekends OFF ( Window :11 am-10 pm )

Job Location : GGM/MUM

Women-friendly workplace:

Maternity and Paternity Benefits

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