In this role, the person would work with an outsourced partner who would support any process excellence initiatives for vendor onboarding and vendor experience operations. As an overview, this person would be responsible for SOP Creation/Updates, Knowledgebase updation, VSM/Process Mapping The Partners here refer to organizations that work by providing support to vendors on the marketplace through a call, email and chat interactions Job Description: - Ensure all processes are documented as SOPs with relevant process maps - Timely review and updation of SOPs and recommend changes/re-define processes in line with business goals - Timely updation and upkeep of knowledge base and tools - Proactively identify opportunities and provide alternatives/solutions for process improvement - Use Value Stream Mapping to identify VA/NVA's and drive improvement - Maintain & track performance and measures for projects and initiatives - Ensuring process adherence & compliance through a defined audit framework - Loop-in feedback from Sellers / SE - SO Operations team to respective stakeholders in an effort to build long-term, scalable processes - Work closely with SE/SO Ops & other cross-functional teams to deliver on business goals Desired Skills and Experience: - Bachelor's degree in Engineering, with experience in Operations design/process excellence kind of environments - 4-5 years of relevant experience with lean methods / Six Sigma / Process Improvement - Strong project management experience with in-depth knowledge of Business Process Mapping - Six Sigma GB or BB Certified - Strong number orientation and logical thought process - Excellent interpersonal and communication skills - Proficiency in Microsoft Office - Willingness to work on weekends, and outside of the standard work day when there is a business requirement - Self-driven and motivated to work in a high-energy environment Ability to handle ambiguity and stakeholder management

Bangalore

Manager - Process Excellence - eCommerce 

Manager - Process Excellence - eCommerce  ,Job Description for Manager - Process Excellence - eCommerce  in Iris Corporate Solutions in  Bangalore for (4-15) years of experience. Apply Now!

Job Description for Manager - Process Excellence - eCommerce  in Iris Corporate Solutions in  Bangalore for (4-15) years of experience. Apply Now!