Manager - Process Excellence - BPO/KPO

Manager - Process Excellence

- Prepare the detailed quality plan for the organisation with associated risk and opportunities;

- Develop, drive implementation & monitor metrics programs that allows Management to quantify the current state;

- Design, build and deliver training programs (YB, GB and BB)

- Identify re-engineering and continuous improvement opportunities;

- Identify opportunities for eliminating cost, and Increasing efficiency

- Drive implementation of identified initiatives through a mix of projects and small improvements;

- Establish and manage projects to deliver improvement opportunities