Engagement Delivery
- Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma
- Design, setup, and execute process workshops (e.g., 5-day kaizen event)
- Define and scope processes and value streams to be improved, and clearly establish process deliverables
- Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve
- Identify and implement business-facing and customer-facing metrics and design collection processes
- Provide process-related training, integrate within process workshops, and follow-up on application
- Design process-related materials, templates, standard procedures, and learning simulations
- Create and work within enterprise diagrams of all organizational processes and value streams
- Provide ongoing coaching and mentoring on process design & improvement activities, including process management
- Apply change management & project management techniques to drive organizational commitment
- Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business
- Integrate processes with technology, and support IT implementations
- Identify and develop tactical work assignments from strategic and operational business plans
- Integrate with the entire Business Implementation organization
- Act as a process champion to bring process-centric thinking and behaviour
Stakeholder Management
- Excellent stakeholder engagement across levels to ensure stakeholders are informed and able to make required decisions
- Manage stakeholder expectations & provide regular inputs / reports where appropriate
- Identify & manage decision makers / influencers appropriately
People Management
- Manage a team of project consultants through effective people skills to help team members succeed in their respective engagements
- Provide technical guidance related to Process Excellence / Consulting skills where relevant
- Drive the professional growth and development of each individual by working closely with team members to identify short-term and long-term goals; Coach and mentor the team members to achieve their career goals
- Manage conflict within the team (if any) through suitable intervention techniques that promote team camaraderie and collaboration
- Provide an environment of learning through varied initiatives to spread knowledge and awareness on industry trends, emerging technologies and business focus areas
Other responsibilities
- Ensure continued engagement / utilisation of the team through billable engagements
- Work closely with the Function Lead to monitor & track the P&L of the team
- Work collaboratively with other team members across Digital & Knowledge Services and the wider network
Qualifications
- Graduate in any discipline / MBA +
- Minimum 10+ years' experience in Process consulting with experience of involvement in medium / high impact projects
- PMP / PRINCE2 Agile certification
- LSSBB
- Experience on projects in financial services industry is desirable
- Certified on Process Improvement concepts such as Lean & Six Sigma desirable
Knowledge
- Knowledge of project management lifecycle methodology
- Knowledge of MS Project
- Excellent MS Excel, PowerPoint and Word skills
- Investment domain knowledge
Skills
- Ability to understand business issues, and understand the business impact of proposed solutions
- Ability to present problems and solutions clearly and concisely both in writing and verbally
- Capable of blue sky thinking - innovative, creative and thinking out of the box
- Ability to demonstrate excellent listening and comprehension skills to formulate appropriate options
- Effective Probing skills and interviewing skills
- Excellent Stakeholder Management skills
- Excellent interpersonal skills
- Negotiation skills
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