Manager - Process Excellence - BFS

We have an exciting opportunity with an MNC

Following are the details :

Position : Manager Process Excellence

Experience : 9 years

Location : Mumbai

Roles & Responsibilities :

A. Engagement Delivery :

- Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma

- Design, setup, and execute process workshops (e.g., 5-day kaizen event)

- Define and scope processes and value streams to be improved, and clearly establish process deliverables

- Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve

- Provide process-related training, integrate within process workshops, and follow-up on application

- Design process-related materials, templates, standard procedures, and learning simulations

- Create and work within enterprise diagrams of all organizational processes and value streams

- Provide ongoing coaching and mentoring on process design & improvement activities, including process management

- Apply change management & project management techniques to drive organizational commitment

- Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business

B. Stakeholder Management :

- Excellent stakeholder engagement across levels to ensure stakeholders are informed and able to make required decisions

- Manage stakeholder expectations & provide regular inputs / reports where appropriate

- Identify & manage decision makers / influencers appropriately

C. People Management :

- Manage a team of project consultants through effective people skills to help team members succeed in their respective engagements

- Provide technical guidance related to Process Excellence / Consulting skills where relevant

- Manage conflict within the team (if any) through suitable intervention techniques that promote team camaraderie and collaboration

- Provide an environment of learning through varied initiatives to spread knowledge and awareness on industry trends, emerging technologies and business focus areas

D. Other responsibilities :

- Ensure continued engagement / utilisation of the team through billable engagements

- Work closely with the Function Lead to monitor & track the P&L of the team

- Work collaboratively with other team members across Digital & Knowledge Services and the wider M&G network

Rekha Parmar
HR Consultant
Avenues Consulting