We have an exciting opportunity with an MNC
Following are the details :
Position : Manager Process Excellence
Experience : 9 years
Location : Mumbai
Roles & Responsibilities :
A. Engagement Delivery :
- Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma
- Design, setup, and execute process workshops (e.g., 5-day kaizen event)
- Define and scope processes and value streams to be improved, and clearly establish process deliverables
- Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve
- Provide process-related training, integrate within process workshops, and follow-up on application
- Design process-related materials, templates, standard procedures, and learning simulations
- Create and work within enterprise diagrams of all organizational processes and value streams
- Provide ongoing coaching and mentoring on process design & improvement activities, including process management
- Apply change management & project management techniques to drive organizational commitment
- Independently manage projects across multiple work streams facing off to senior stakeholders at CXO level within the business
B. Stakeholder Management :
- Excellent stakeholder engagement across levels to ensure stakeholders are informed and able to make required decisions
- Manage stakeholder expectations & provide regular inputs / reports where appropriate
- Identify & manage decision makers / influencers appropriately
C. People Management :
- Manage a team of project consultants through effective people skills to help team members succeed in their respective engagements
- Provide technical guidance related to Process Excellence / Consulting skills where relevant
- Manage conflict within the team (if any) through suitable intervention techniques that promote team camaraderie and collaboration
- Provide an environment of learning through varied initiatives to spread knowledge and awareness on industry trends, emerging technologies and business focus areas
D. Other responsibilities :
- Ensure continued engagement / utilisation of the team through billable engagements
- Work closely with the Function Lead to monitor & track the P&L of the team
- Work collaboratively with other team members across Digital & Knowledge Services and the wider M&G network
Rekha Parmar
HR Consultant
Avenues Consulting
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