Manager - Process Excellence - Bank

Process Excellence Manager with an MNC Bank (Mauritius)

- The incumbent to this position should resonate with Customer needs and needs to adhere to reengineering legacy processes and design new processes, in order to represent the interests of the customers across the Bank.

- Deliver Reengineering of processes adopting digitalization and automation

- Engage with a wide spectrum of teams ranging from Business, Operations, Risk, Technology and other channels in-order-to design and lead multiple strategic projects, typically 3-6 months in duration.

- Democratise Kanban, Agile & Six-Sigma principles within different business & support function for value stream mapping, process reengineering & better tracking of the initiatives

- Hands-on on any of the International Business Process Modelling Notation (BPMN) tools.

- Revamp processes to remove duplicate tasks and minimize manual activities

- Create and circulate regular management dashboards on % processes reengineered through digitalized through e-forms, % SLA breaches, average time taken per process etc.

- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-wide Risk Management Framework.

Education and Experience Required:

- Should preferably be a Postgraduate with more than 5+ years of prior experience in a mix of product, customer experience, marketing, operations and service across Financial Services or Reengineering firms and IT Consulting companies

- Green Belt/ Yellow belt certified in Six Sigma

- Should have a prior experience in enhancing business process re-engineering using lean six sigma methodology with focus on customer experience through digital initiatives

- Should be a strategic thinker, team leader and strong influencer and should be able to manage complex and diverse processes directly and indirectly by working with key local, regional and external stakeholders

- Should constantly seek and share best practices, both internally and outside of the organisation and lead sustainable initiatives to improve & enhance customer experience

- Should have adequate knowledge about the business workflow & digital initiatives

- Strong business acumen and committed to over-coming internal barriers to adopt digital solutions