Job Description :
We are currently hiring for one of the leading financial institutions headquartered in UK for Process Consulting for Bangalore
Job Designation : Manager
Job Role : Process Consultant / Operation Process Improvement ( Business Process Re-engineering)
- Manage a small team of Process Consultants / Business Analysts to delivery re-engineering projects or small-scale programme workstream focused on re-engineering. Effectively manages multi-disciplinary teams.
- Direct team's work efforts towards customer outcomes -continually reinforces messaging around customer centricity.
- Manage the pace and operating rhythm -actively move team / programme along the delivery journey with pace and enthusiasm.
- Assist the Consulting Leadership Team in supply management / resourcing pipeline and scheduling as per requirements.
- Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives.
- They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.
- They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required.
This requires the Process Consultant to operate in the following way :
- Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant.The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required.
- Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required.
- Be self-motivated and driven but able to manage / support and work in a team whenever required.
- Be easily accessible and available to support business stakeholder and Process Re-engineering line management needs. Typically he / she should have high energy and sense of urgency.
Experience :
- The Process Consultant must have at least one to two years of experience working on process reengineering/ change initiatives in COMPANY or other large complex organisations. Financial services organisation experience highly preferred.
- Good track record of fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simplify complex processes and maximize own productivity.
- Demonstrated ability to maintain and navigate the organisation using formal / informal networking skills.
- Some experience in managing or supporting others to achieve objectives effectively and efficiently preferred.
- Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts / data.
- Support process design activities (using customer centric experience).
- Demonstrated the ability to monitor a process, progress and results.
- Some experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles.
- Proficiency in Change Management methodology.
- Track record of execution on Six Sigma projects to successful completion.
- Good experience with data analysis and interpretation.
- Some experience in supporting the facilitation of requirements / design sessions.
- Good verbal and written communication skills and some experience in face-to-face presentation.
- Familiarity and experience with financial services business and governance models.
- Operational Management experience desirable
Capabilities :
Key capabilities required and aligned to GCD Capability Framework include:
- Global Mindset
- Customer Empathy
- Decision Making
- Delivery at Pace
- Impact full Communication
- Business Analysis and Design
- Business Case and Benefits Realization
- Change Management and Implementation Management
- Process Re-engineering
- Planning and Plan Management
- Stakeholder Management
- Problem Solving and Critical Thinking
Qualifications and Accreditation's :
- Six Sigma Green Belt certification required.
- Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration, Engineering or a related field.
- Operational Management Qualifications
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