Manager - Process & Business Analytics - Finance/Fraud & Risk Domain - eCommerce

Position Title: Manager - Process & Business Analytics - Finance, Fraud and Risk

Reports to: Head - Analytics & Insights

Department: Innovation & Insights

JOB PURPOSE:

Lead data analytics and process improvement initiatives that help in improved revenue assurance and control for processes finance and all other relevant functions with a special focus on fraud and risk analytics. Drive assessment of processes, determination of performance standards, benchmarks and improvement opportunities. Partner with functional sponsors to deliver data-driven recommendations and business outcomes leading to substantial and measurable reduction in enterprise risk and improvement in control processes. Enable the company to become a benchmark in the markets in which it operates.

ROLES & RESPONSIBILITIES:

- Work with business/functionHeads to identify critical problem statements in the area of fraud and risk management across internal operations, suppliers and customers

- Analysis and detection of fraud trends and patterns across multiple functional areas including store and vendor operations, payment channels etc.to mitigate risk through preventive actions

- In partnership with JFL Risk and Controls team, facilitate and lead an assessment of current processes including internal and external benchmarking and performance measurement

- Partner with data management and engineering teams to frame data requirements and identify the optimal approach to access data required to solve specific problems

- Identify external data sources and directly or indirectly establish means for access to that data to enrich overall datasets

- In partnership with Risk& Controls and business teams, develop hypotheses and align on analytical and process improvement approaches

- Conceptualize and execute end-to-end data analytics (including advanced AI/ML-based tools and techniques) and process improvement projects to deliver actionable insights that can inform business decisions

- Develop new metrics and measurements that enable faster decisions including pattern detection and prediction of fraud across internal operations, suppliers and customers

- Identify correlations and root causes along with programs and methodologies for analyzing and presenting data Lead and facilitate efforts to promote ideation and instill a culture of continuous improvement throughout the organization

- Facilitate sharing and implementation of best practices from within and outside the organization

4. QUALIFICATIONS & EXPERIENCE:

- Analytics skills and solution orientation 

- Strong analytical ability and deep understanding of different analytical approaches including data analytics platforms and tools specifically in the area of revenue assurance and risk/fraud analytics

- Process improvement and transformation experience 

- Proven experience of delivering measurable business impact through process improvement initiatives in large organizations

- Project management

- Extremely strong project management skills; ability to deliver on plan

- Change management 

- Strong influencing and change management skills; ability to work with peers and others to aggressively drive project execution

5. QUALIFICATIONS & EXPERIENCE:

- Qualification - B.Tech/ MBA, Certified Six Sigma BlackBelt (Recognised institute like ASQ, Motorola, etc.)

- 5 - 10 years- experience in the successful implementation of large projects in the area of risk management and fraud analytics in consumer industries

- Experience with various LSS and data analytics tools used such as MSproject, MS Excel, R, SAP, MSVisio, Tableau/Power BI etc.