Manager - Problem/Incident/Change Management - ITIL - BPO/IT

Job Description :

- Lead problem management team for graphic designing services with 24 x 7 coverage

- Responsible for the effective implementation of escalation process

- Responsible for driving, developing, managing and maintaining the lifecycle of all incidents.

- Responds to user escalations and engage functional lead(s) and service delivery management as required.

- Have clear understanding of process flows right from customer placing orders to shipping of orders.

- Focus on preventing incidents from happening and to minimize the impact of incidents that cannot be prevented.

Essential Skills :

- Must have team handling and building experience

- Developed and setup the escalation desk in the organization

- Creative problem solving capabilities and a desire to work in an agile, fast-paced and dynamic environment

- Exceptional leadership, communication and critical thinking skills

- Good judgement and ability to manage problems outside of one's area of expertise

- Experience managing teams in a 24 x 7 environment

- Experience working with teams across geographies and locations

- A bachelor's degree in Computer Science or equivalent degree is a plus

Must be open to Relocate to Ahmedabad

Shift Timings : 24- 7, 5 days working

If interested Call at 09990409002

Salary range: 10 - 12 LPA