Manager - Portfolio Management - Collections - NBFC

Below is the job responsibilities of Manager-Portfolio Management.

Role : primary responsible to daily interact with Merchants through calls / visits for efficient building and tracking Portfolio. This will include on boarding new Merchants, providing Service and tracking repayments of existing Merchants.

Job Title : Manager - Portfolio Management

Industry : NBFC

Roles and Responsibilities :

- Primarily responsible to handle hard bucket cases

- Identify Early Alerts and Risk while evaluating Portfolio with proper documentation and proofs.

- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters.

- Continuously review portfolio and report potential delinquent accounts.

- Ensuring 100% conversion is made to Renewals.

- All existing Merchants are retained back to organization's cycle.

- Achieving monthly targets for loan disbursements and building a profitable portfolio.

- To prepare action plans individually for effective Portfolio Management.

- 1st Escalation Point of Contact for all Service Issues raised by Merchants.

- Ensure Service issues raised by Merchants are resolved effectively and with minimum TAT.

- Maintaining good and healthy relationship with all Merchants.

- Ensuring Welcome call/visit are made as per Customer Engagement Plan

- Coordinating with cross functions and external party to ensure smooth flow of daily Operations.

Skills and Competencies :

- Presentable with good communication skills.

- Excellent sales and negotiation skills

- The ability to motivate and lead a team

- Exposure to Service Industry.

- Knowledge of functioning of Collections.

- Should have a working knowledge of MS office

Roopali Lakshhr
7065202225