Manager - Portal Management - BFSI

Position Title : Manager - Portal

Department - Information Technology

Grade - Manager

Location - Mumbai

Reporting To - Assistant Vice President – Portal Specialist

- This position is required to manage the end-to-end implementation, co-ordination and management of the Internet, Intranet and Extranet Portals of the Company.

Key Responsibilities :

- To constantly focus on activities and functionalities to build usage of the Online platform by the Customers, Employees, and Channel Partners.

- Oversee the designing, implementation of Internet, Intranet and Extranet Portals of the Company carried out by the IT vendor. Will be responsible for the overall management of all portals.

- Responsible to ensure that the Portal project is implemented within the agreed timelines

- Responsible for adhering to global standards and online best practises while delivering Portal functionalities.

- Effectively co-ordinate with the Business and IT teams to articulate the business requirements and co-ordinate with the IT vendor to deliver them in a timely, efficient and best possible manner.

- To implement and manage functionalities enabling users to transact online.

- Manage web content to ensure correctness, consistency, accuracy and freshness of content on Portals. Key concentration would be to manage and strengthen organic search and ensure high rankings of the Corporate Portal.

- Regularly monitor the web analytics to understand user movement and usage pattern on the online platform and report the same to the stakeholders.

- Oversee the creation and testing of user test cases of all functionality implementation on the site.

- Ensure appropriate integration between all other applications like Core system, SOA, CRM, Payment gateway and SMS gateway.

- Effectively manage payment gateways and multiple payment channels to support online transactions.

- Strengthen the online platform by adding innovative functionalities to increase Portal usage which ultimately translates into leads generation and online transactions.

- Oversee the end-to-end design / look and feel of the portals. Co-ordinate with design team to create intelligent and neat looking creative for the portals.

- Responsible for ensuring the latest usability patterns and guidelines are implemented

Essential

a) A Bachelors degree or higher in IT, Management or equivalent

Preferred

a) Post graduate qualification

b) Masters in Business Management

a) At least 5-6 years experience in designing, implementing and managing web portal applications preferably for a general insurance company.

b) Must have worked and implemented web portal technologies. Exposure to Oracle Portal technology will be an added advantage.

c) Sound experience in implementing and managing the web content management and web analytics for the Portal.

d) Experience in implementing a website with integrations with multiple applications such as CRM, Payment gateway and SMS gateway.

e) Should have thorough experience in the Search domain to manage the Portals SEO requirements.

Preferred

a) Extensive experience in managing large IT vendors in medium to large organizations.

b) Experience in vendor negotiations and contribute to effective decision making.

c) Must be able to effectively manage Projects and work in stringent timelines.

Skill Attribute

Portal

- Should have sound knowledge and experience of Web / Oracle Portal applications and its best practices. Oracle portal application experience will be preferred

Usability

- Should have experience and understanding of online usability concepts.

Information Technology

- Possess understanding in the areas of application technology, database and system design

Architecture

- Understand Internet, Intranet, Extranet and web / client / server architectures. Thorough understanding of Service Oriented Architecture (SOA).

Integration (SOA)

- Understanding of web-based system integration using latest integration technologies.