Manager - PMO Operations - Big4

Hiring LGBT+ Talent Only (LGBT+ Stands for Lesbian, Gays, Bisexual, Transgender, Queer, Intersex, Pansexual - OUT or CLOSETED)

Job Title: PMO Operations Manager - LGBT+ Talent Only (LGBT+ Stands for Lesbian, Gays, Bisexual, Transgender, Queer, Intersex, Pansexual - OUT or CLOSETED)

Experience: 15+ yrs experience

Location: Bangalore, Hyderabad, Kolkata

Industry: Big 4 Consulting Company

CTC: Best in the Industry

Job Specification

Job title PMO - Operations

Level Manager

Line of Service HC Services

About the Job:

- Introduction to Service Delivery Center

- Service Delivery Centre ( Kolkata) Private Limited is a joint venture in India among members of the network that will leverage the scale and capabilities of the network. It has its registered office in Kolkata, India

- The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality based skills

Reporting structure & key relationships

This should include detail on:

- Line Manager

- Number of reports (if applicable)

- Priority team relationships

- Key client relationships

As a Senior Management, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Job Overview:

Job Description: Main purpose of the job and key background information

Activities to be performed :

Design Capability:

- Kick-off project, team onboarding, forming and norming, aligning on charter and outcomes

- Team leadership: inspiring, engaging, developing, connectivity, motivation (Difference Makers, goal setting, etc.)

- Manage Team: roles and responsibilities, performance, wellness, feedback/Snapshots, coaching, delegating for dev, perf issues, Talent Link, bots/workflows, other automation efficiency

- Manage Resources: managing all labor types: offshore, onshore, and outsourced - offboarding/onboarding - Talent Link

- Manage SMSs, instructors, facilitators: articulating reqs/attributes, sourcing, IST, onboarding, comms, roles, deliverables, perf issues

- Manage Stakeholders: stakeholder plan, log, escalations, coordination with Strategist & PL, scope creep, debrief and input to value reporting, storytelling/data visualizations, presentations

- Manage collaboration & consulting w/ Enabling L&D Functions: M&A assessments, reporting, LI&T consultations, Fast Track, etc.

- Manage Risk & Issues: risk plan, log, escalations, problem solving

- Manage project: waterfall and agile - project plan - milestones - status updates - PPS

- Manage Design and Develop resources, reviews, stakeholders, timeline

- Manage Compliance and Registration: NASBA reqs, Learner Requests, data quality, issue resolution, compliance documentation

- Collab and coordinate with other Firm functions for project resources and deliverables - MES, DET, Brand, People, P&T, M&S, DDC, Workplace Exp etc.

- Manage content strategy and content reviews including navigating IP, Independence, OFRO considerations

- Manage Procurement process: contracting, renewals, Request IT, invoicing

- Manage project finances: budgeting, invoicing, reconciliation, reporting, escalations

- Manage comms and change activities: Project naming guidelines, Learner Communications - process, templates, logs, coordination with firm comms resources - social learning elements, Google Sites, gamification elements, etc - FAQ and People Ops Call Center set-up and learner escalations and responses

- Manage learner experience/delivery/release: testing, piloting, accessibility considerations, materials production and distribution, net zero best practices, wellbeing, Crisis preparedness/support, incident

People Leadership:

- Oversees the function to partner with leadership to drive short and long term people strategy from hire to retire relations and other compliance and community support programs.

- Sets clear objectives for team members based on capacity and specialization; Identifies, grooms, rewards and develops high performing team members as future leaders

- Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals

- Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives

- Maintain project timelines to ensure tasks are accomplished on time

- Develop, implement, and maintain budgetary and resource allocation plans

- Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved

Requirements:

These should include essential & desirable requirements such as:

- Level of experience

- Education/qualifications

- Industry experience

- Technical capability

- Key personal attribute - Significant experience in working in large and diverse service delivery teams across a large multi-national services organization

- Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction

- Ability to work independently, to take ownership, to operate in a dynamic working environment

- Excellent project management skills

- Strong communication (written and verbal) skills at all levels within the organization

- Solutions-focused with innovative ideation skills with an Operational excellence bend of mind

- Global mindset, cultural agility, versatile working style

- Postgraduate/Graduate degree

- Approximately 15 plus years of relevant experience demonstrating above listed knowledge and skills