Manager - Planning & Commercials - CX

Job Title - Manager - Planning & Commercials, CX

Location - Bangalore

Education and Experience -

- 5-7 years of experience after Graduation (or) 3-5 years of experience after Post-Graduation in Management (MBA or PGDM).

- Should have experience and proficiency in working with Outsourced partners in the areas - Commercials, Billing, Invoicing.

- Excellent understanding of Contact centre Operational metrics, Commercial models, process flows in invoicing partners, would be desirable.

- Should have excellent relationship management, analytical and communication skills.

- Excellent written & verbal communication skills.

- Proficient in MS Office specifically working in spreadsheets.

Job Description -

- To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.

- Work on required documentation/ system flows in Fk system for processing the payouts.

- Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month

- Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines

- Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions.