Hiring Operations Manager (Internal Customer & Vendor Relations) for a Global Consulting firm. WHAT YOU'LL DO : - As a Operations Manager, Global Production and Research, you will manage customer and vendor relationships to provide production, graphics and research support to the offices worldwide. You will be responsible to support two work streams - Lead the Global Production team in establishing, maintaining and growing long-term relationships with vendors - Directly manage business research service providers supporting Knowledge and Data Research Services functions : - You will provide support to the organization by troubleshooting and serving as the escalation point for customer service issues. You will also liaise with internal customers and help them to achieve greater success by learning about their business and customizing solutions for their needs. - This is an extremely high profile position and you will be required to run an effective organization and manage significant change in Supplier Risk Environment. You must have the ability to manage Senior Partners within the consulting business and will also need to develop strong relationships and influence at the c-suite level including CFO, CRO, CIO, CISO, General Counsel and Regional COOs - As Strategic Alliances Manager, you will bring world-class sophistication to our activities on a consistent basis and will: - Develop and support long-term supplier relationships; continuous improvement of internal controls and processes (collaborate with Risk, IT/InfoSec, Legal) - Build and manage offshore production teams and ensure appropriate oversight and controls are in place - Partner with Knowledge, Data and Research Services, regional Visual Services and Design Studio teams to continuously identify new areas of collaboration with outsourcing partners thus driving efficiency - Liaise and be the point of contact between worldwide staff and Global Production (design) and Research suppliers (KPO) - Explore opportunities to collaborate with the knowledge and research teams e.g. optimize investments in non-billable content support, transactional data request services, expand geographic service scope/ footprint for the organization. Language coverage etc. - Explore opportunities to collaborate with organization's advanced design studios and creative advisors e.g. scaling-up new design/production streams once the concept is validated and demand established - Be responsible for establishing internal, and approving external policies, including IT security standards, house style/format, processes and templates to ensure compliance. - Focus on vendor performance metrics on technical, process and business outcomes, define and hold strategic vendors to higher performance standards and drive continuous improvement. - Develop vendor scorecards and dashboards in order to present relevant data tailored to the vendor. - Track continuous quality management and external benchmarking on improvements in the offering. - Be responsible for managing vendor/partner relationships, for example, contract and commercial terms and conditions. - Develop and implement concepts to improve service levels/offerings and internal processes. - Understand the research and production supplier landscape, in order to segment the risk profiles against the international scope of vendors. - Provide innovative, creative insights through introduction of new tools, technologies and processes. - Conduct regular on-site audits of existing vendors and evaluate and report back on potential new vendors, identify applicable risks, report findings, metrics, follow-up items, and action plans (travel required). - Design and deliver train-the-trainer style training courses, provide guidelines on evaluating vendor staff to organization standards. YOU'RE GOOD AT : - You must have a background in back office business operations, preferably support with PowerPoint, DTP production, business research, analytics etc. Your experience & judgment to plan and execute goals will be important hence, you will be expected to have a wide degree of creativity and latitude. You should also have experience in motivating, energising and driving the performance of the team. As a candidate, you must have : - Strong experience in managing third-party vendors, in-depth sourcing and commercial expertise - Solid experience in one or more business support functions - design and production, business/market research, Analytics, Expert Networks etc. - Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with organization's values and culture. - Experience in working successfully within a complex matrix structured organization is essential. - It is necessary to have the ability to understand and manage complex reporting relationships and incorporate multiple cultures. - Ability to work remotely and autonomously. YOU BRING (EXPERIENCE & QUALIFICATIONS) : - Bachelor's degree in Business, Supply Chain, Engineering (or other related degree programs), MBA preferred - 10+ years experience working directly with offshore vendors, preferably in service management, BPO, KPO environment - In-depth knowledge and experience of strategic sourcing processes, organization, and technologies required - At least 5 years experience with strong experience in team management KEY COMPETENCIES : - Experience of working within a complex vendor delivery environment with multiple vendors on large programmes - Market knowledge of custom business research services - technical capabilities (tools and resources, talent pool), cost, and workflow/engagement models etc. - Market knowledge of PowerPoint, production and graphic design services (software and hardware) as well as current/future trends in cloud, digital, etc. - Solid understanding of IT and data security and working knowledge of risk mitigation. - Strong understanding of business economics and lateral thinking ability to develop creative solutions to keep service offerings viable, contribute in developing future business improvements - Strong ability to establish and maintain effective relationships with key internal and external stakeholders. - Ability to provide effective leadership to Global production (line management) and design studio (business partner) teams - Display responsiveness and decisiveness, meticulous attention to detail and accuracy, exercise judgment in managing confidential/sensitive information - Excellent planning, volume projection and analytical skills. YOU'LL BE TRAVELLING : YES 50 %

Bangalore

Manager - Operations - Vendor Relations - Consulting Firm 

Manager - Operations - Vendor Relations - Consulting Firm  ,Job Description for Manager - Operations - Vendor Relations - Consulting Firm  in Ab Placement in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Manager - Operations - Vendor Relations - Consulting Firm  in Ab Placement in  Bangalore for (10-12) years of experience. Apply Now!