Manager - Operations - R2R General Ledger - BPO

Manager-Ops

Shift : US Shift

Location : Pune

- Experienced resource in General Ledger, Interoffice reconciliation, Fixed Assets & Balance sheet recon.

- Open to work night shifts, Good communication, Analytical & Decision making ability.

Role :

- Managing A Portfolio Of Accounts, Reconciliation Auditing, And Gl

- Training New Joiners

- Troubleshoot Process Issues And Resolve Queries

- Liaise With Customers For Query Resolution And Changes To Process

- Assist In Reporting

Key Accountabilities :

- Actively controlling and managing all items on a portfolio of accounts, GL, billing, auditing, ensuring timely collection and payment of monies due to/from carriers / brokers / clients to meet targets

- Respond to queries and general correspondence received from Clients

- Utilizing excellent communication skills at all levels with internal and external customers

- Learn new functions / Improve existing functions and create documentation

- Conduct Process Trainings

- Resolve Queries from the Team members

- Create / Maintain various Reports and Logs

- Drive Process improvement projects

- Understand and contribute to the achievement of individual and departmental Key Performance Indicators

- Understand and adhere to the Compliance Standards

- Employee retention and control attrition

Capabilities :

- Attention to details and Problem Analysis

- Target oriented

- Logical Reasoning

- Multitasking Abilities

- Good communication skills

- Prioritizing and Organizing skills

- Team Player

- 6-7 years plus Experience in GL Operations

- Would need to manage a 60 member team, so should have 3-4 years exp in handling team of min 20

- Manage Customers and comfortable communicating over Phone

- Salary would be as per our grid for Group manager GL Ops

- Have a valid PP(having Visa a plus)

- Preferred knowledge in Oracle 11i/R12

Interested candidates can contact Rekha -044-43443707 / 9884467420