Manager - Operations - Luxury Lifestyle Retail

Client : Rivoli Group

Job Description :

- Manage and be accountable for the performance of the retail concepts - Sales, retail ambience, people, merchandising, maintenance.

- Develop strategies to drive sales and ensure implementation of strategies.

- Analyzing sales figures, forecasting future sales and allocating targets

- Develop strategies for effective communication and running of campaigns and promotions

- Budget, manage and optimize the operational cost.

- Make recommendations on commercial opportunities at Market level by analyzing retail KPI's and local retail trends and needs.

- Innovate ways to enhance staff engagement

- Responsible for staff development and growth through various methodologies.

- Develop a plan to retain and promote high-potential/key staff. Succession planning.

- Staff appraisals and performance management

- Prepare manpower and optimal staff allocation strategy.

- Ensure adherence to operations procedures across stores

- Identify best practices and execute the same across stores

- Ensure adherence to highest standards of retail environment

- Responsible for the stock management, inventory and shrinkage

- Developing an effective CRM strategy and use the CRM efficiently to maximize sales.

- Develop strong market awareness and understanding of competitor's.

- Identify innovative ways to develop customer experience.

- Create customer service strategy to enhance customer satisfaction

- Responsible for customer complaints and escalations

Skills :

- Strong leadership skills,

- Confident decision maker

- Strong People management

- Well organized and flexible

- Excellent communication and negotiating skills

- Strong coaching skills

- Commercially astute, takes initiative and innovation

- Builds good working relationship with senior management, colleagues and staff

- Ability to lead employees across different geographic locations

- Ability to work under pressure and tight deadlines

Remuneration : AED 20, 000/-

Level : Manager

A gentleman is preferred for this role